Refund policy

FROZTIVA Return & Refund Policy

Thank you for shopping with FROZTIVA. We want customers to order the correct replacement parts and understand the return process before making a purchase.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item should be:

In its original condition
Unused and uninstalled
Free from damage, modification, contamination, or excessive handling
Returned with the original packaging and included components when reasonably possible
Accompanied by proof of purchase or order information

Please contact FROZTIVA before returning an item so that we can provide return instructions.

Replacement Part Compatibility

Many replacement parts can look similar while having different dimensions, fittings, electrical specifications, mounting points, or machine compatibility.

Customers are responsible for reviewing the product description, dimensions, model information, part numbers, and compatibility information before ordering.

If you are uncertain about fitment, please use our Find Your Parts or Contact Support options before placing your order.

A return requested because the wrong model, size, specification, or part was ordered may still be eligible under this policy if the item remains unused and uninstalled.

In these cases, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.

Incorrect, Defective, or Damaged Items

Please contact us promptly if:

You received an item different from what you ordered
The item arrived damaged
The item appears defective
Components are missing from the shipment

Please provide your order number and clear photographs of the item, packaging, shipping label, and relevant product details when possible.

After review, we may offer an appropriate resolution such as a replacement, return, or refund.

For verified fulfillment errors, defective items, or shipping damage, FROZTIVA will provide return instructions and, when appropriate, cover reasonable return shipping costs.

Installed or Used Parts

Replacement parts that have been installed, used, modified, damaged, contaminated, or altered may not be eligible for return unless the return relates to a verified defect or other right available under applicable law.

We strongly recommend confirming compatibility before installation.

Return Shipping

Do not send a return without first contacting FROZTIVA for return instructions.

The applicable return location may depend on the product and fulfillment location.

For returns resulting from customer ordering error, change of mind, or compatibility issues not caused by incorrect product information, the customer may be responsible for return shipping costs.

Original shipping charges may be non-refundable where permitted by law, except when the return results from our error or another circumstance requiring reimbursement.

Refunds

After a returned item is received and inspected, we will notify you of the status of your refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on the payment provider or financial institution.

Shipping fees or other non-refundable charges, if applicable, will be handled in accordance with this policy and applicable law.

Order Cancellations

Customers may request an order cancellation within 1 hour after placing an order.

After this cancellation window, we cannot guarantee that an order can be modified or cancelled because it may already have entered the fulfillment process.

Once an order has shipped, it cannot be cancelled and must follow our return process if eligible.

If an order is successfully cancelled before shipment, any eligible refund will be returned to the original payment method.

Exchanges

If you ordered the wrong replacement part and need a different item, please contact us.

Depending on product availability and the status of the original item, we may recommend returning the original product and placing a new order for the correct part.