FROZTIVA Shipping Policy

Thank you for shopping with FROZTIVA. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

If an item requires additional processing time, we will contact you using the email address provided with your order.

Shipping Destinations

FROZTIVA primarily serves customers in the United States.

Available shipping methods, shipping charges, and delivery options are displayed at checkout based on the delivery address and products in the order.

U.S. Fulfillment

FROZTIVA primarily serves customers in the United States.
Depending on the product and inventory availability, orders may be fulfilled from U.S.-based inventory or another designated fulfillment location.
Some orders may be fulfilled through third-party fulfillment partners, including Amazon Multi-Channel Fulfillment (MCF), where available.
Orders containing multiple items may be shipped separately and may arrive in more than one package.

Estimated Delivery Times

Delivery times vary depending on destination, fulfillment location, carrier service, and order volume.

Estimated delivery dates shown at checkout or provided after shipment are estimates and are not guaranteed unless specifically stated otherwise.

Carrier delays may occur due to weather, holidays, operational disruptions, or other circumstances outside our direct control.

Tracking Information

Tracking information will be provided after the order has shipped when available.

Tracking updates are supplied by the carrier and may take some time to appear after the shipping label is created.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has shipped.

Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Lost, Delayed, or Damaged Shipments

If your tracking information shows an unusual delay, loss, or delivery issue, please contact FROZTIVA with your order number and tracking information.

We may assist with reviewing the shipment status or contacting the carrier when appropriate.

If a package arrives with visible shipping damage, please keep the packaging and take clear photographs of the package and item so that we can review the issue.

Compatibility and Shipping

Shipping eligibility does not confirm product compatibility.

Before ordering replacement parts, please verify the machine model, part number, dimensions, connections, and other relevant specifications.

If you are uncertain about fitment, please use our Find Your Parts or Contact Support options before placing your order.

Order Changes and Cancellations

Customers may request an order cancellation within 1 hour after placing an order.
After this cancellation window, we cannot guarantee that an order can be modified or cancelled because it may already have entered the fulfillment process.
Once an order has shipped, it cannot be cancelled and must follow our return process if eligible.

Contact Us

If you have questions about shipping or an existing order, please contact FROZTIVA through our Contact page and include your order number when applicable.

We will review your request and respond as soon as reasonably possible.