Terms of service
FROZTIVA Terms of Service
Last updated: August 28, 2026
Overview
This website is operated under the FROZTIVA brand. Throughout the site, the terms “we,” “us,” and “our” refer to FROZTIVA.
FROZTIVA offers this website, including all information, tools, products, and services available from this site, conditioned upon your acceptance of these Terms of Service and any additional policies referenced herein.
By visiting our website, purchasing products from us, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service.
If you do not agree to these Terms, you should not use the website or purchase products through the store.
Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
1. Eligibility and Store Use
You may use this website only for lawful purposes and in accordance with these Terms.
You agree not to use the website, products, services, content, or systems for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.
You may not attempt to interfere with the operation or security of the website, gain unauthorized access to any system or account, introduce malicious code, scrape the site in a manner that disrupts service, or misuse information obtained through the website.
2. Product Information
FROZTIVA sells replacement parts and related components for select commercial frozen beverage, soft serve, slushy, frozen dessert, and ice machines.
We make reasonable efforts to present product descriptions, specifications, dimensions, images, compatibility information, and other details accurately.
However, replacement parts that appear visually similar may differ in dimensions, fittings, voltage, mounting points, connections, materials, or other specifications.
Customers are responsible for reviewing the applicable product information before ordering.
3. Product Compatibility and Fitment
Product compatibility is an important consideration when purchasing replacement parts.
Before placing an order, you should compare the product listing with your existing component and, when applicable, verify:
- Machine brand
- Machine model number
- Existing part number
- Dimensions
- Electrical specifications
- Mounting configuration
- Connections and fittings
- Included components
- Other relevant fitment details
Images alone should not be relied upon to determine compatibility.
If you are uncertain whether a product is suitable for your machine, please use our Find Your Parts page or contact FROZTIVA before ordering.
Any compatibility assistance we provide is based on the information supplied by the customer and does not replace the customer's responsibility to verify the specifications of the machine and existing component.
4. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right, where permitted by law, to refuse, limit, or cancel an order for reasons including:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or unauthorized transactions
- Shipping restrictions
- Incorrect product information
- Quantity limitations
- Other operational or legal reasons
If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.
Order cancellation requests are subject to the cancellation window stated in our Return & Refund Policy.
5. Pricing and Payment
Prices displayed on the website are shown in the applicable store or market currency and may change without prior notice.
The price charged for an order will be the price displayed and accepted during checkout, subject to correction where permitted by applicable law in the event of an obvious error.
Applicable shipping charges, taxes, duties, and other charges will be displayed or handled according to the checkout process and applicable policies.
Payment processing may be provided by Shopify or other third-party payment providers.
6. Shipping and Delivery
Shipping, order processing, tracking, delivery estimates, address requirements, and fulfillment procedures are governed by our Shipping Policy.
FROZTIVA primarily serves customers in the United States.
Depending on the product and inventory availability, orders may be fulfilled from U.S.-based inventory or another designated fulfillment location.
Some orders may be fulfilled through third-party fulfillment partners, including Amazon Multi-Channel Fulfillment (MCF), where available.
Orders containing multiple items may be shipped separately and may arrive in more than one package.
Delivery dates are estimates unless explicitly stated otherwise.
Please review our Shipping Policy before placing an order.
7. Returns and Refunds
Returns, refunds, damaged items, incorrect items, defective products, customer ordering errors, return shipping responsibilities, and cancellation requests are governed by our Return & Refund Policy.
Eligible return requests are generally accepted within 30 days of delivery, subject to the conditions stated in that policy.
Customers should review the compatibility and specifications of replacement parts before ordering and before installation.
Please review our Return & Refund Policy for complete details.
8. Installation and Use
Replacement parts should be installed and used only in a manner appropriate for the applicable equipment.
Customers are responsible for determining whether professional installation, repair, electrical work, refrigeration service, or other qualified technical assistance is required.
Do not install or use a product if:
- The specifications do not match the equipment
- The product appears damaged
- The voltage or electrical requirements are incompatible
- The mounting or connection configuration does not match
- Safe installation cannot be confirmed
FROZTIVA is not responsible for damage resulting from improper installation, unauthorized modification, misuse, incorrect electrical connections, or use of a product in equipment for which it is not suitable, except where liability cannot legally be excluded.
9. Product Availability and Changes
Products, specifications, packaging, pricing, and availability may change from time to time.
We reserve the right to modify or discontinue products or services where permitted by law.
We do not guarantee that every product or service will remain available indefinitely.
10. Website Content
All content made available through this website, including product descriptions, text, graphics, images, layout, branding, guides, and other materials, is owned by or licensed to FROZTIVA unless otherwise indicated.
You may use the website content only for personal or legitimate purchasing purposes.
You may not reproduce, distribute, commercially exploit, modify, republish, or misuse website content without appropriate authorization, except as permitted by applicable law.
11. Third-Party Services and Links
Our website may use or provide access to third-party services, platforms, payment processors, shipping providers, analytics services, marketing services, or external links.
Third-party services may be governed by their own terms and privacy policies.
FROZTIVA is not responsible for third-party websites or services that we do not control, except to the extent required by applicable law.
12. Shopify
Our online store is hosted on Shopify.
Shopify provides the ecommerce infrastructure used to operate the store and may process information necessary to provide ecommerce, checkout, security, analytics, personalization, and other services.
For more information about personal information and Shopify's role, please review our Privacy Policy.
13. Reviews, Feedback, and Submissions
If you provide feedback, suggestions, reviews, photographs, comments, or other content to us, you confirm that you have the right to provide that content.
You must not submit unlawful, deceptive, defamatory, infringing, malicious, or harmful material.
Where permitted by law and subject to applicable platform terms, we may use customer feedback and submissions for legitimate business purposes.
14. Prohibited Activities
You may not use the website or services to:
- Violate applicable laws or regulations
- Infringe intellectual property or other rights
- Submit false or misleading information
- Transmit viruses, malware, or harmful code
- Attempt unauthorized access
- Interfere with site security or operation
- Conduct fraudulent transactions
- Harvest or misuse personal information
- Circumvent security, technical, or purchasing restrictions
- Engage in any activity that materially harms FROZTIVA, Shopify, other customers, or third parties
15. Disclaimer of Warranties
We aim to provide accurate information and reliable products and services.
However, except for warranties, guarantees, or rights that cannot legally be excluded, the website and services are provided without additional warranties beyond those expressly stated in our policies or product information.
Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, FROZTIVA will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of the website, products, or services where such liability may lawfully be limited.
This provision does not exclude or limit liability that cannot legally be excluded, including any mandatory consumer protection rights.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold FROZTIVA harmless from claims, damages, liabilities, and reasonable costs arising from your unlawful misuse of the website or material violation of these Terms.
This provision does not apply where prohibited by law.
18. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our products, services, business practices, legal requirements, or website functionality.
The revised Terms will be posted on this website with an updated “Last updated” date.
Your continued use of the Services after changes become effective constitutes acceptance to the extent permitted by applicable law.
20. Governing Law
These Terms are governed by applicable laws and regulations relevant to the transaction, the location of the business, and the rights of the customer.
Nothing in these Terms is intended to deprive a consumer of mandatory protections available under applicable law in the jurisdiction where they reside.
21. Contact Information
Questions about these Terms of Service may be submitted through the FROZTIVA Contact page or by email at:
FROZTIVA
Guangzhou, Guangdong, China